Shipping Policy

This Shipping Policy outlines our order processing, handling, transit times, rates, and customer responsibilities for delivery.

1. Order Processing

• Cut‑off Time: Orders placed by 6:00 PM (EAT), Monday–Saturday, will be processed the same day (subject to stock availability).
• Handling Time: 0–1 business day (Monday–Saturday) to pick, pack, and dispatch your order.
• Out‑of‑Stock Items: If an item is unavailable, we will notify you within 24 hours and offer alternatives or refund.

2. Delivery Timeframes

• Total Delivery:0–4 business days from order placement.
  • Handling: 0–1 business day
  • Transit: 0–3 business days
• Business Days: Monday through Saturday (excluding public holidays).
• Tracking: A tracking number and courier details are emailed once dispatched.

3. Shipping Zones

1. Nairobi County
   • Door-to-door delivery.
2. All Kenya
   • Delivery to major towns and cities. Remote areas may incur 1–2 extra days.

4. Shipping Rates

• COD Fee: Additional KES 100 for Cash-on-Delivery orders (Nairobi only).
• Free Shipping: Currently, we do not offer free shipping.

5. Packaging Standards

• Protection: High-strength boxes, bubble wrap, and sturdy packing materials.
• Fragile Items: Labeled “Fragile” and given extra cushioning (e.g., monitors, CPUs).

6. Carrier Partners

• We partner with leading local couriers for reliability and coverage.
• Preferred Carrier: Customers may request a specific courier; subject to availability.

7. Delivery Exceptions

• Force Majeure: Delays due to weather, strikes, or other unforeseen events.
• Incorrect Address: Customer responsible for additional shipping fees if delivery fails due to wrong address.

8. Failed Delivery Attempts

• Couriers make up to two attempts.
• After two failed attempts, packages return to us. Re‑delivery or in‑store pickup can be arranged at customer expense.

9. Damage in Transit

• Inspection: Check your package immediately upon receipt.
• Reporting: Photograph any damage and notify us within 24 hours via email and courier. We will arrange a replacement or refund.

10. Pickup Option

• Available free of charge at our Nairobi store:
  • Location: Platinum Plaza, Floor 1, Shop F10
  • Notification: You will receive an email when your order is ready for pickup.

11. International Shipping

• Currently: We ship within Kenya only.
• Future Plans: East African regional shipping to be introduced—subscribe to our newsletter for updates.

12. Bulk & Corporate Orders

• Custom Logistics: Contact our Corporate Sales team for orders > KES 200,000.
• Volume Discounts: Available upon negotiation.

13. Contact Us

For shipping inquiries:

• Email: support@onitcomputers.co.ke
• Phone: +254740 073-706