Delivery & Order Information

This document provides comprehensive details on order placement, modification, tracking, and delivery procedures.

1. Placing an Order

• Online: Via our website—requires account registration.
• In‑Store: At Platinum Plaza, Floor 1, Shop F10. Walk‑in purchases welcome.

2. Order Confirmation

• Immediate Confirmation: You will receive an email/SMS with order details immediately upon successful payment.
• Verification: Our team reviews billing and shipping information; discrepancies may delay your order.

3. Modifying or Cancelling Orders

• Before Dispatch: Contact us by phone or email before you receive a “Dispatched” notification.
• After Dispatch: Cancellations are not possible; you may return items per our Return Policy.

4. Cut‑off Times & Handling

• Order Cut‑off: 6:00 PM (EAT), Monday–Saturday.
• Handling: 0–1 business day. Faster handling for in‑stock items.

5. Shipping & Transit

• Total Delivery: 0–4 business days (0–1 handling + 0–3 transit).
• Tracking: A link to track your shipment is emailed upon dispatch.

6. Delivery Requirements

• Recipient ID: Government-issued ID required at delivery.
• Signature: Package must be signed for upon receipt.
• Alternative Pickup: If unavailable, you may pick up at our store.

7. Delivery Issues

• Failed Attempts: Two attempts by courier; unclaimed packages return to us. Re‑delivery fees apply.
• Damaged Packages: Report within 24 hours with photos. We will coordinate a replacement or refund.

8. Bulk & Corporate Orders

• Special Handling: For orders above KES 200,000, contact corporate sales for tailored logistics.
• Volume Discounts: Available upon negotiation.

9. Notifications

• Stages: Order received → Processing → Dispatched → Out for delivery → Delivered.
• Ensure your contact details are accurate.

10. International Shipping

• Currently: Domestic (Kenya) only.
• Future: Regional East Africa shipping coming soon.

11. Contact Information

• Email: support@onitcomputers.co.ke
• Phone: +254740 073-706